Returns & Cancellations

Last updated: 29 January 2026

1. Overview

This policy outlines the terms governing returns and cancellations for services and products offered through FixFast. By using our platform, you agree to these terms.

2. Digital Products & Memberships

Due to the nature of digital products and membership programmes, all purchases are considered final upon completion of the transaction. Access to digital services and membership benefits begins immediately upon purchase.

We reserve the right to review requests on a case-by-case basis at our sole discretion.

3. Service Bookings

Cancellation of service bookings is subject to the following conditions:

• Cancellations must be made in accordance with the tradesperson's individual cancellation policy
• Late cancellations may be subject to fees as determined by the service provider
• No-shows may result in full charge for the scheduled service

4. Disputes

Any disputes regarding services performed must be raised directly with the tradesperson through our platform's dispute resolution process. FixFast acts as a platform connecting customers with independent tradespeople and is not liable for the quality or outcome of work performed.

5. Contact Us

All requests are reviewed in accordance with applicable consumer protection laws and our terms of service.

6. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to this page. Continued use of our services constitutes acceptance of any modifications.